How we work
CE works with an experienced employee to capture one agreed process as it is actually performed. Observation and structured questions reveal the sequence, the checks, the exceptions and the decisions that written procedures often miss. We turn that knowledge into a practical process and decision reference, then ask the designated process owner to review it for accuracy. A backup employee practices the agreed task using the reference, under appropriate supervision, so gaps can be corrected before handover. The final version identifies its owner and review date.
Observe the work, define the problem and owner, trial the agreed change, then hand over usable controls and review the evidence.
What you receive
- A process and decision reference covering the agreed task, checks and exceptions.
- A reviewed version with a named process owner, revision status and review date.
- A backup-user practice record documenting questions, gaps and agreed corrections.
A practical starting scope
$1,250 USD for the defined scope
- One site, role and task, with one experienced employee and one backup.
- A task normally completed within 30 minutes, with up to 15 main steps and three exceptions.
- Observation, a procedure, a quick reference and one supervised practice session.
- Process-owner review, a named owner and a practice record identifying questions and agreed corrections.
- One consolidated revision and an agreed follow-up.
Scope limits
- Document review and supervised practice do not certify employee competence or authorize equipment use.
- Additional tasks, employees or practice sessions receive a separate quote.
- For documenting an already-agreed task without observation or backup practice, see the $600 USD written SOP offer.
The published fixed price applies to the listed scope. Before work begins, a written proposal confirms the deliverables, responsibilities, schedule and total.
Request a free 15-minute introduction.Planning your first project
What to prepare
Choose the task, its experienced employee, the process owner and a backup employee. We agree what observation is appropriate and which existing instructions, checks and exceptions to review. Any recording, photography or access to restricted information requires agreement before collection.
Time from your team
The experienced employee explains the task, the process owner reviews the draft, and a backup employee practices under the agreed supervision. Shift availability, review responses and safe practice opportunities affect the schedule. The proposal identifies those activities and the time expected from each participant.
Fee and schedule before you commit
The published fixed price applies to the listed scope. Before work begins, a written proposal confirms the deliverables, responsibilities, schedule and total. The proposal also confirms the time needed from your team, access arrangements and review points. A wider sample, another site or additional work receives a separate quote.
Where and how the work happens
CE is based in Fort Smith, Arkansas, and serves U.S. operations. Tell us your location and whether the work needs on-site observation. We agree whether on-site work, remote review or a combination is suitable, including availability, site access and any travel arrangements, before work begins.